SG Handyman
Engineering Pte. Ltd.
UEN:202443335C
Open Hour: 24/7
Emergency Services
Call Now
+6580135520
Engineering Pte. Ltd.
UEN:202443335C
Emergency Services
+6580135520
SG Handyman Engineering Pte Ltd Last Updated: April 2026
SG Handyman Engineering Pte Ltd (“we”, “us”, “our”) is committed to protecting the personal data of every individual who interacts with our business — whether you are a homeowner in Tampines requesting a power trip repair, a business owner in Jurong asking for a commercial electrical quote, or simply someone browsing our website for information.
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have over your own information. It applies to all interactions with SG Handyman Engineering, including our website at sghandymanengineering.com, phone and WhatsApp enquiries, on-site service visits, and any follow-up communications.
This policy is written in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and reflects the advisory guidelines issued by the Personal Data Protection Commission (PDPC).
By engaging our services or using our website, you consent to the collection and use of your personal data as described in this policy.
SG Handyman Engineering Pte Ltd 1 North Bridge Road, #30-02, Singapore 179094 Phone: +65 8013 5520 Website: sghandymanengineering.com
We are a Singapore-based home services company providing electrical services, plumbing, painting, renovation, carpentry, and general handyman work across the island. All data collected by this business is processed within Singapore unless otherwise stated.
We collect only the personal data that is necessary to provide our services and run our business properly. The types of data we may collect include:
We do not collect or store credit card numbers or banking credentials. Payments are processed directly — not through a third-party payment gateway that would require card data to be entered on our website.
This website data is collected through cookies and standard web analytics tools. See Section 10 for our full Cookies policy.
We collect your personal data through the following channels:
Directly from you — when you call us, send a WhatsApp message, fill in our website enquiry form, or communicate with our team in person during a site visit.
From our technicians — when they record job notes, take photographs of the work area, or log service details during or after a visit.
Through our website — when you browse sghandymanengineering.com, our analytics tools collect technical data about your visit automatically. This does not identify you personally unless you also submit an enquiry.
Through referrals — if an existing client refers you to us and provides your contact number to facilitate an introduction. In this case, we will only use your number to contact you about the referred service.
We collect and use your personal data for the following purposes:
To schedule, dispatch, and complete the service you have requested. This includes sharing your name, address, and job details with the technician assigned to your booking.
To prepare accurate service quotes, issue invoices, and maintain financial records as required under Singapore law.
For renovation and electrical projects that require HDB renovation permits, BCA submissions, or MCST notifications, we use your property address and contact details to prepare and submit the required applications on your behalf. Your consent to this is implied when you engage us to manage the permit process.
To contact you regarding warranty matters, follow-up visits, or service rectifications within the warranty period applicable to your job.
To respond to enquiries, complaints, or feedback, and to resolve any disputes that may arise from a service engagement.
To maintain records of work completed at your property for safety accountability, insurance purposes, and compliance with EMA and PUB licensing requirements for licensed electrical and plumbing work.
To review job records and customer feedback internally for the purpose of improving our processes, training our technicians, and maintaining service quality standards.
If you have expressly consented to receive marketing communications from us, we may contact you with service reminders, seasonal promotions, or information about new services we offer. This is optional. You can withdraw consent at any time by replying STOP to any message or calling us at +65 8013 5520.
We do not send unsolicited marketing messages. If you have engaged our services but have not opted in to marketing communications, we will only contact you for purposes directly related to your service.
We treat your personal data with care and do not sell it, rent it, or trade it with any third party.
We share your data only in the following limited circumstances:
Your name, address, contact number, and job details are shared with the technician assigned to your booking so they can reach you and perform the work. Our team members are bound by confidentiality obligations.
Where required by Singapore law or by a regulatory authority — including HDB, BCA, PUB, EMA, or law enforcement — we may be required to disclose certain records. We will only do so to the extent required by law.
Our accountants, lawyers, or insurers may have access to records that include customer data in the course of providing their professional services to us. They are bound by professional confidentiality obligations.
We use third-party tools to manage our website, communications, and business operations. These may include web hosting providers, analytics platforms, and messaging tools. These providers are permitted to process your data only as necessary to provide their services to us and are not permitted to use it for their own purposes.
For jobs requiring HDB, BCA, or MCST submissions, your property address and relevant job details may be included in those official applications as required.
We do not transfer your personal data outside of Singapore unless required by law or with your explicit consent.
We retain your personal data for as long as is necessary for the purposes for which it was collected, and as required by Singapore law.
As a general guide:
When your data is no longer needed, it is deleted securely or anonymised so that it can no longer be linked to you.
We take the security of your personal data seriously and have implemented reasonable and appropriate measures to protect it from unauthorised access, disclosure, alteration, or destruction.
These measures include:
We acknowledge that no method of data transmission or storage is completely secure. In the event of a data breach that is likely to cause significant harm to affected individuals, we will notify the Personal Data Protection Commission and affected individuals as required under Singapore’s Mandatory Data Breach Notification obligation.
Under Singapore’s Personal Data Protection Act, you have the following rights in relation to your personal data held by us:
You have the right to request a copy of the personal data we hold about you and to ask how it is being used.
If you believe that any personal data we hold about you is inaccurate, incomplete, or misleading, you have the right to request that we correct it.
Where you have given us consent to use your personal data for a specific purpose — such as marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.
To make a data access request, correction request, or to withdraw consent, please contact us at:
SG Handyman Engineering Pte Ltd Phone: +65 8013 5520 Address: 1 North Bridge Road, #30-02, Singapore 179094
We will respond to your request within 10 business days. In some cases, we may need to verify your identity before processing your request. There is no fee for a reasonable data access request. If a request is complex or unusually broad, we may charge a reasonable administrative fee after informing you in advance.
Cookies are small text files placed on your device when you visit a website. They help the website function properly, remember your preferences, and allow us to understand how visitors use the site.
Essential cookies — these are necessary for basic website functions such as page navigation and form submission. The site cannot function correctly without them.
Analytics cookies — we use analytics tools to understand how visitors interact with sghandymanengineering.com. This includes which pages are viewed most frequently, how long visitors stay, and where they come from. This data is collected in aggregate and does not identify individual visitors. We use this information to improve our website and service content.
Marketing and remarketing cookies — if you have come to our website through a paid advertisement, cookies may be used to track the effectiveness of that advertisement. These cookies do not store sensitive personal information.
Most browsers allow you to control cookie settings through the browser’s preferences or settings menu. You can choose to block all cookies, accept only certain types, or delete existing cookies. Note that blocking essential cookies may affect the functionality of our website.
If you are visiting our site from a device registered in a jurisdiction with specific cookie consent requirements, you may be presented with a cookie consent banner. For Singapore-based visitors, our use of analytics cookies falls within normal legitimate business interest, but you are always free to adjust your browser settings.
Our website may contain links to external websites — including review platforms, supplier pages, and social media profiles. This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before submitting any personal information.
Our services are directed at adults who are property owners, tenants, or business operators. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has submitted personal data to us, please contact us immediately and we will delete the relevant information.
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy. If we make changes that significantly affect how we use your personal data, we will make reasonable efforts to notify you directly.
If you have any questions about this Privacy Policy or about how we handle your personal data, please contact us:
SG Handyman Engineering Pte Ltd 1 North Bridge Road, #30-02, Singapore 179094 Phone: +65 8013 5520 Website: sghandymanengineering.com
If you are not satisfied with how we have handled your personal data or responded to your request, you have the right to lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore:
Personal Data Protection Commission Website: pdpc.gov.sg Helpline: 1800-PDPA-LAW (1800-7372-529)
We would however appreciate the opportunity to address your concerns directly before you approach the PDPC. Please contact us first and we will do our best to resolve the matter promptly.
A few notes on how this was written specifically for SG Handyman Engineering:
PDPA-specific throughout — every section references the Singapore Personal Data Protection Act 2012 by name, mentions the PDPC by name, and includes the mandatory data breach notification obligation introduced under the 2020 PDPA amendments. This is not a generic GDPR-style policy with Singapore swapped in.
Business-specific data types — the property type field, HDB block details, permit application data use, and technician job photography are all data points that are unique to a Singapore trades business and would not appear in a template policy.
Retention periods are justified — the 5-year customer record retention is tied to IRAS requirements and warranty support. The 7-year renovation retention reflects the longer accountability period for structural and M&E work. These are specific and defensible rather than arbitrary.
Marketing consent section — matches the service pages which never promised to contact clients without consent, and gives a clear opt-out mechanism.
Consistent with Terms and Conditions — the warranty, liability, and permit sections cross-reference cleanly with the T&C document written earlier in this conversation.